Hardware & Software Requirements
To deliver our services effectively and meet our contractual obligations, there are certain hardware and software requirements that must be in place within your environment. These requirements ensure that we can provide reliable support, meet response times, and keep your systems secure and available.
Hardware Requirements
- Workstations and Laptops must meet minimum performance specifications (CPU, RAM, storage) suitable for your business applications.
- Servers and Network Equipment must be business-grade and maintained under active vendor support contracts.
- Backup Devices and Storage must be properly sized to handle critical data and tested regularly.
- Internet Connectivity must meet minimum speed and reliability standards to support remote management, cloud applications, and backup services.
Software Requirements
- Operating Systems (Windows, macOS, Linux) must be licensed, supported, and regularly updated with vendor patches.
- Security Software such as antivirus/EDR and firewall solutions must be active and centrally managed.
- Business Applications (e.g., Microsoft 365, line-of-business software) must be licensed and maintained at vendor-supported versions.
- Backup Software must be monitored and verified to ensure successful recovery points.
Ongoing Maintenance
- All supported systems must have automatic updates enabled where appropriate, or be covered under a managed patching schedule.
- User accounts and permissions must follow best practices, including strong password policies and MFA where applicable.
- Systems must be monitored for hardware failures, security alerts, and performance issues.
Why These Requirements Matter
Meeting these requirements allows us to:
- Respond to service requests within the guaranteed timeframes.
- Protect your systems against downtime and security risks.
- Provide consistent, reliable support aligned with your Service Agreement.
